You can easily release your seat for a match you are unable to attend, allowing someone else to purchase your seat for that game.
The following applies only to card subscriptions or season tickets. If you have a ticket subscription and need to cancel your ticket, please follow this guide:
https://kundeservice.fck.dk/hc/da-dk/articles/13559278777757-S%C3%A5dan-annullerer-du-din-billet-hvis-du-ikke-skal-bruge-den
How to do it in the app:
How to do it on www.billet.fck.dk:
- Log in at www.billet.fck.dk
- Click on “My Account” next to your name
- Click in the bottom right corner of your season ticket/card subscription
- Select the match you cannot attend and click “Release seat” next to the match
- Confirm that you want to release your seat for that specific match
See how to do it in this video guide:
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